Before you put the kettle on.
Everything from artwork files to minimum quantities, payment and delivery.
Can I collect my order or arrange local delivery?
Yes. Collection from our Sandycroft premises is available by prior arrangement. Please wait for confirmation that your order is ready and agree a collection time. Local delivery is available for a small fee, confirmed with your quotation. Enquiries are handled online through our quote form, email or WhatsApp.
How do I place an order?
All enquiries and orders are handled by email. Send the product code, quantity, preferred colour, logo, delivery postcode and required date to sales@wirralmugprinting.uk. We will confirm the specification and quotation before proceeding.
Why are there no prices on the website?
Each quotation is tailored to the quantity, product colour, print method, branding positions and delivery requirements. Email us your brief for a quotation covering your specific order.
What is the minimum order quantity?
Our standard minimum order is 36 items. Some fully customised ranges have higher minimums, which are shown on their product pages. We confirm the final product, branding specification and any custom minimum in your quotation.
Will I see my artwork before production?
Yes. Send your logo and instructions and we will prepare a visual for your approval before proceeding with production. Any additional artwork charges are agreed beforehand.
What logo file should I send?
A vector PDF, AI, EPS or SVG is preferred. If you only have a JPEG or PNG, send the highest quality version available and we will check whether it is suitable for the intended print size.
Which payment methods do you accept?
Yes. We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and bank transfer. Payment instructions are provided with your invoice or order correspondence. Full payment is required before your order commences.
How long will my order take?
Timing depends on the selected product, quantity, branding method, stock and delivery destination. Share your deadline at the first enquiry so we can confirm a realistic schedule before you order.
Can I order a sample?
Ask us about a sample of the product you are considering. We will check availability and confirm any product or delivery charges before arranging it.
Can my mugs or bottles go in the dishwasher?
Care requirements vary by product and decoration. Ask us about your selected item and print method; do not assume a blank product’s dishwasher suitability automatically applies after branding.
Are the product colours and images exact?
Images show representative products and may include example branding. Screens, lighting and materials can affect colour appearance. We confirm your selected colour and any specific matching requirements as part of the artwork and quotation process.
Do you deliver across the Wirral and Liverpool?
Yes. We welcome enquiries from across Wirral, Liverpool and the UK. Include your delivery postcode and deadline so we can confirm available delivery arrangements and charges. Orders may be sent directly from our production or fulfilment partner.
Who am I ordering from?
Wirral Mug Printing is a trading name of Sandycroft Workwear Ltd, company number 07917944. We are your point of contact for the quotation, artwork and order.